Refund policy

We want you to be happy with your WarmyNest purchase. If something isn't right, here's how returns and refunds work.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits your rights under the ACL.

Faulty, damaged, or incorrect items
If your item arrives faulty, damaged, or you received the wrong product, contact us within a reasonable time at sales@warmynest.com.au with your order number and photos. We'll arrange a replacement or full refund at no cost to you, including return postage.

Change of mind
We accept change-of-mind returns within 30 days of delivery, provided the item is:

• Unused and in its original condition
• In its original packaging
• In resaleable condition

For change-of-mind returns, the customer is responsible for return postage, and original shipping charges are non-refundable. We don't charge a restocking fee.

How to start a return
Email sales@warmynest.com.au with your order number and reason for return. We'll reply with return instructions and the return address.

Refunds
Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time to appear.

Non-returnable items
Items that have been used, assembled, washed, or are not in resaleable condition (other than faulty goods) may not be eligible for a change-of-mind refund.